At RUKZO, we get that plans can change — and if you need to cancel your order, we’re here to make it easy. Our cancellation policy is clear and hassle-free.

At RUKZO, our dispatch team begins processing orders as soon as they’re placed. If you’ve just made a purchase and need to cancel, please email us promptly at care@rukzo.com — we’ll do our best to accommodate your request.

• Orders not yet processed are eligible for cancellation with a full refund.

• Orders already processed or shipped cannot be canceled. However, you may return the item for a refund, and the actual shipping fee will be deducted.

If you have any questions or need assistance, don’t hesitate to contact our customer support team — we’re here to help!

Your order should reach you within 4-6 working days after dispatch unless there is any unforeseen delay. In case your order does not reach you within 10 business days, we will dispatch a new order or process full refund.

We will not be able take any action before the 10-day period as we work with third-party courier partners and we have limited control once the order is dispatched. Please feel free to reach out to us at care@rukzo.com for any concerns regarding your order.

RUKZO (Ruk-Zo) reserves the right to cancel any transaction that we suspect to be fraudulent or defies our terms & conditions. We reserve the right but are not obligated to maintain a list of customers who conducts either suspicious or fraudulent transactions and may deny future transactions from them.